Mind & Media developed highly interactive, media-rich elearning modules for the Census Bureau to help train tens of thousands of employees in advance of the decennial census. After setting a foundation of trust in our first year, Census relied on us for substantially increasing amounts of work at an ever-quickening pace as the census year approached.
The nature of the work was complex, requiring multiple development iterations and multiple rounds of careful quality control. Mind & Media used innovative tracking procedures to ensure a high rate of accuracy as we continually updated iterations of the training on software as it was being developed.
Training included software simulations, role-playing, and video demonstrations. Some of the training was also produced in Spanish for Puerto Rico.