Training Employees for the 2020 Census

Client: The Census Bureau

Mind & Media produced web-based training for the Census Bureau to teach employees how to use software and canvass neighborhoods and teach managers how to manage teams and facilitate training.

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More than 100 web-based courses

Deployed to more than 40,000 Census employees

Mind & Media developed highly interactive, media-rich elearning modules for the Census Bureau to help train tens of thousands of employees in advance of the decennial census. After setting a foundation of trust in our first year, Census relied on us for substantially increasing amounts of work at an ever-quickening pace as the census year approached.

The nature of the work was complex, requiring multiple development iterations and multiple rounds of careful quality control. Mind & Media used innovative tracking procedures to ensure a high rate of accuracy as we continually updated iterations of the training on software as it was being developed.

Training included software simulations, role-playing, and video demonstrations. Some of the training was also produced in Spanish for Puerto Rico.

Mind & Media produced high-quality products that exceeded Census’ expectations. They adhered to the schedule set by Census Bureau but were also agile when competing mission-critical priorities forced schedule deviations. Of special mention, Mind & Media was very prompt in responding to time-sensitive requests and never failed to deliver.
Branch ChiefUS Census Bureau

Over five years, Mind & Media demonstrated our flexibility, creativity, and technical know-how to develop and revise a high volume of evolving multimedia training under tremendous deadline pressure.

Services Provided

  • Web-Based Training
  • Software Simulations
  • Classroom-Based Training Presentations
  • Video Production
  • Graphic Design
  • Training in Spanish

Content Areas

  • Listing and Mapping
  • Canvassing
  • People Management
  • Facilitation Skills
  • Safety Policies and Procedures

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