Client Praise

Jump to praise for: Customer Service | Our Blog

From the beginning of our project, Mind & Media provided us with excellent product plans that helped set a level of discipline and comfort on our side—we had not seen product plans like this from other contractors we had worked with. Mind & Media also started from well-developed templates for all work done and this should be an industry standard if it isn't already.

Mind & Media doesn't have a boilerplate mentality. While other contractors would do the bare minimum to get through the project, Mind & Media went above and beyond. Customer service is very responsive and excellent. I especially liked that I got responses to emails and phone calls within two hours of sending them.

Mind & Media's willingness to look for new creative solutions within a limited budget is what really sets them apart. We got what we wanted despite budget constraints. They used some internal talent for voice-over to save money and provided original artwork on a budget as well.

What I liked best of all about working with Mind & Media was the responsiveness and the creativity of those working on the project. Everyone on the project listened and heard us out and came up with very creative solutions.

All in all, Mind & Media has spoiled us. Mind & Media "gets it."
—Richard Crom, Internal Revenue Agent, Internal Revenue Service

PROJECT: AT&L Workforce

Mind & Media is a very professional organization that "walks the walk and talks the talk" for their areas of expertise, which include training and marketing in both traditional and new media.

That new media expertise was very valuable to my project. I gained insider insight by working with Mind & Media, learning about nuances related to the technical side of online outreach (e.g., Monster and Google) that ensured the success of our outreach campaign.

I appreciated that Mind & Media showed that they cared about my needs by making sure that I understood "outreach" in the same way that Mind & Media understands "outreach."

This education process and careful listening extends to all of their customer service, with which I am very satisfied. Mind & Media always responded right away to any questions and really listened to my comments and what was important to me. If I had a concern, they were very responsive and addressed it in a friendly and collaborative way. They ensured that the government's money was spent wisely on areas that truly addressed our needs.

I enjoyed visiting their unique office environment with its décor of old communication devices amidst the high-tech new media equipment. The contrast illustrates their saying, "Good communication—only the tools have changed."
— Leslie Blackmon, Program Manager for Workforce Analysis, AT&L Workforce & Career Management, Defense Acquisition University

PROJECT: Your Guardians of Freedom (USAF)

Mind & Media "bends over backwards" for the government. They are very responsive to the ever-changing needs and requirements of the US Air Force (USAF) and the Your Guardians of Freedom (YGOF) contract. YGOF is a key program for USAF, and Mind & Media has completely turned it around, correcting the problems of the previous contractor. In 2006, USAF had very tight turnaround times for moving the website to the secure Air Force portal, and Mind & Media made sure it happened.

Mind & Media folks have a very positive attitude. All of the people I work with are very pleasant, timely, and thorough in business dealings. While my point of contact at Mind & Media has changed twice since I took over the project in 2004, it almost felt as if I were dealing with the same person because the level of service remained so excellent.

Mind & Media demonstrates concern for spending the government's money wisely. In their standard financial practices such as invoicing, Mind & Media has always been accurate and quick. When we told them that we had limited funding for YGOF in FY07, they put together a proposal for the next four quarters that cut costs and saved significant time. It was a nice touch since Mind & Media didn't have to do this and it wasn't even something that USAF asked for.
—John D. Hill, Contract Specialist

I appreciate all of the outstanding support that Mind & Media continues to provide. I like working with people who really care about providing outstanding service and doing it the right way!
—John D. Hill, Contract Specialist

PROJECT: DoD, Director for Administration & Management

What I like best about working with Mind & Media is the people. Each person I interacted with was oriented toward the same mission—my mission. Each represented the company well.

Mind & Media's customer service is outstanding. My questions were answered promptly and professionally. I was impressed with the extranet they set up, which allowed me to log on anytime to see project status and follow ongoing discussion of production issues.

Midway through our very large project, a change of orders necessitated shifting what our end result would be. Mind & Media's flexibility was much appreciated—the Project Manager, writers, and video team adapted quickly to our redefined needs.

Despite these changes, our final budget did not change. Mind & Media identified ways to adapt while staying within budget. They were conscientious about spending the government's money wisely.

Mind & Media also educated us about industry best practices to ensure we got the best product possible. We knew we wanted video-based training, but I was not familiar with the intriguing "choose your own adventure" style that Mind & Media developed for us. What sold our agency on that format were the impressive statistics they showed us comparing comprehension and retention rates for interactive training vs. traditional passive training. Since the project launched, many users have commented on how much they learned from it compared to past training experiences.

From start to finish, my experience with Mind & Media was excellent.
—Rik Kirchner, Special Agent, Pentagon Force Protection Agency

PROJECT: Massachusetts Providers' Council

Just wanted to drop you a line and tell you how pleased I am with the team I'm working with! The prototype they produced in a day is right on! Thanks again for all your help (and patience) in getting us to this point of actually working!

—Bobbie Dressel, Project Manager, Massachussets Council of Human Service Providers, Inc.

I wanted to let your team know how quickly their work is going to be making an impact on both getting people jobs in Massachusetts and allowing agencies to have more qualified staff to provide services to their clients.

I received a call just this morning about a group of refugees from Africa who are stuggling with the [training material] in the old format. When I said that you all were finalizing the [material] in the new format with audio, they were thrilled!! They said that since English is not their first language, the audio is very key to their comprehension. I also have an agency that desperately needs more staff. So hopefully by June 30, over 100 people will be credentialed and placed in jobs.

Just wanted to share that perspective…these modules are going to quickly make an impact on many lives—thanks to your team.
—Bobbie Dressel, Project Manager, Massachussets Council of Human Service Providers, Inc.

PROJECT: West Virginia Infant & Toddler Professional Development Program

Everyone here was so excited to hear about the filming experience earlier this week! You all did such a fabulous job not only of capturing what we want but also of putting everyone at ease and relating so beautifully with the children and staff everywhere we went. Thank you so much for the wonderful work you are doing. We can't wait to see the results!!!
—Caroline Davis, Caliber, an ICF Consulting Company

I am so excited!!! We love our Mind & Media guys!!! Thanks, everyone, for all your hard work and flexibility!
—Helen Stine, Caliber, an ICF Consulting Company

PROJECT: Military Equipment Valuation Initiative

I thought both courses were very well done. I think this will be easy to get through and informative.
—Richard K. Sylvester, Deputy Director, ARA (Property & Equipment Policy Office, Office of the Undersecretary of Defense)
(Project: Military Equipment Valuation Initiative Training)

I am very pleased. It has just the right amount of content for the audience we are trying to reach.
—Tom Ruckdaschel, OSD-ATL, Property Accountability Specialist
(Project: Military Equipment Valuation Initiative Outreach)

PROJECT: Army National Guard Recruit Sustainment Training

I just want to say thank you for the outstanding job you did on the video. Extremely professional the whole way. Thanks again for the great job you did.

—CPT Robert H. Paley, Ohio ARNG, Recruit Sustainment Program AO
(Project: The Way of the Warrior DVD)

We recognize it was a good team effort and the folks behind the scene made it possible.
—LTC Gregg A. Bliss, National Guard Bureau, Retention Branch Chief
(Project: The Way of the Warrior DVD)

Mind & Media has, since day one, acted in a manner that makes me feel "we are in this together." They think out of the box at all times and consider their vocation art, not work. I have come to see them in this light as well. One instance where the government's money was well-spent was our interaction with Mind & Media.
—SFC Steve Duncan, National Guard Bureau
(Project: Soldier Empowerment And Readiness Curriculum)

PROJECT: Army National Guard Answer the Call

The new DVDs will be a great asset to officer recruiters. Great products like this keep us on the driving edge of updated knowledge, benefits, and features of the ARNG.
—SFC Walt F. Cullum, Officer Procurement NCO

I must admit feeling a tear almost welling up when I see the female hand pinning the 2LT bar on the epaulet. Add more of that and we'll have to ask for an Oscar nomination. I'm very proud of your and your team's work. The Mind & Media staff takes great care to finish their innovative products—and to maintain relationships with those who've played a role in their work. They're great team players.
—MAJ Keith Domerese, Chief, Officer Accessions

PROJECT: Army National Guard YOU CAN School Program

The YOU CAN School Program sounds like it is just the ticket our local Title VII Indian Education Program for Weatherford Public Schools has been looking for. Rest assured, I will contact my local Army National Guard unit to learn more about getting the materials for our Indian Education Program. Please send our thanks and heartfelt congratulations to the program's creators, actors, etc., and the Army National Guard for making this all possible.
—Rebecca Kernop, District Coordinator, Title VII Indian Education Program, Weatherford Public Schools, Weatherford, Oklahoma

The YOU CAN School Program drew praise and excellent results from the students, faculty, and administration. Keep up the good work. The program addresses hot issues of today and is simple to teach. You have the endorsement of the North Carolina National Guard.
—Ken Phillips, North Carolina Army National Guard

We are ecstatic with the five new YOU CAN School Program presentations. The presentations' dynamic "MTV" style keeps the students interested in learning and wanting to know more about the National Guard! Thanks again for another job well-done, and we look forward to working with you on more National Guard projects.
—LTC Paul Trapp, Army National Guard

I reviewed all of the CDs and I am so impressed and so very proud to be a part of the training. I have the biggest smile on my face right now. What an outstanding instructional program!
—SGT Lisa Pask , Florida Army National Guard

The new [YOU CAN School Program] PowerPoint presentation certainly is a high-tech example of the wave of the future. It kept the students interested, was informative, and gave them some very practical step-by-step instructions for planning goals and careers.
—Carolyn Arndt, Marketing Coordinator, Countryside High School

PROJECT: Other Army National Guard Programs

I have had positive experiences in the various projects between Mind & Media and the ARNG Well-Being office. I look forward to working with you in the future.
—LTC Tom Languirand, National Guard Bureau
(Project: Sexual Assault Prevention & Response Program)

Absolutely great training. This training and emphasis from senior leadership should really start to make a difference for our state.
—LTC Rondal L. Turner, Army National Guard
(Project: Retention Now Toolkit)

Just wanted to say thanks for the outstanding training you delivered last week. I went to the LEAD training with high expectations. The training I participated in definitely met my expectations. The presenters were dynamic and well-prepared. The event was well-planned and organized. We, the students, were challenged to learn and participate…and given the tools to put LEAD to work on the ground across the ARNG. Good job, and thanks!
—MSG Steve Olson, North Dakota National Guard
(Project: Leadership Education And Development)

[The RAISE Central site] looked and felt great. It's engaging, not too overloaded with unnecessary information, and simple to understand. You've got the "seal of approval" from SMTC.
—CW2 Duane Jahner, Chief, Army National Guard, SMTC
(Project: RAISE Central)

PROJECT: USDA/ERS Web Branding

The site launch was a success. Thanks so much for your expertise and professionalism. You are terrific. If you haven't already, come and see us at www.ers.usda.gov.
—Dana Hallman, Economic Research Service, USDA

The "Corn Briefing Room" and database was a tremendous hit at the Data Users' Conference in Chicago on Monday. People were obviously extremely impressed, and indicated that they could not have come up with a concept that fit their needs any better. Thanks to all of you for the terrific help that you provided [with the ERS Web 2000 site redesign].
—Joy Harwood, Economic Research Service, USDA

Great job! The whole [Web redesign and branding] project is moving well and you have a good sense of how to keep it going.
—Susan Offutt, Economic Research Service, USDA

PROJECT: Office of Logistics Management

We received the brochures and catalog yesterday. Very impressive, very eye-catching, and very easy to follow. Congratulations on a job well-done.
—Steven Hartman, Director, ELSO, US Department of State

This product is one of the most interesting and appealing examples of an annual report. It will not only serve as a report card on progress but will be an excellent vehicle for PR and to teach customers about LM's services.
—Cynthia Andreotta, Office of Logistics Management, US Dept. of State

PROJECT: IRS's Communicating Compliance Research

[Communicating Compliance Research] was a great course! Thanks again for doing an excellent job! I have put your teachings to work and feel much more confident in my writing.
—Statistician, National Office of Research & Analysis, IRS

Certainly your credentials in the area of written and oral communications, as well as your instructional expertise, were major contributors to the project. But there was so much more. You became a fully participating member of our group and quickly earned the respect and trust of our subject matter experts and management chain. We came to depend on your insights and recommendations because of your ability to incorporate our unique needs without sacrificing common sense or pedagogically sound instruction.
—Candy Orth, User Requirements Coordinator, IRS

OTHER PROJECTS

The video was a great success at the meeting and the Committee has approved its release. Please have the required videos available for distribution as soon as possible.
—William Offutt, Executive Director, National HireVetsFirst Campaign
(Project: HireVetsFirst)

Thanks again for an amazing job on my workshop presentation and handouts. Mind & Media has exceeded my expectations on the first round. Never before have I ever worked with any marketing/media company (and I have worked with lots, small and large, including Ogilvy and some of the big NY firms) that nailed it on the first draft. You should be extremely proud of the incredibly talented and insightful team you have. I can not thank you enough, as I know this will elevate the quality and results of my workshop and increase business to the level I have been striving for.
—Mike Matalone, Principal, PI Midlantic Group Chairman and Speaker TEC International

We had a chance to review the CD and were very pleased with the product. It is very creative, interesting, and very well-made. Thank you for your great work.
—Joanna Willott, Program Officer, International Finance Corporation
(Project: Environmental Business Finance Program)

We just wanted to let you know that you did an amazing job and that your macros appear to have been flawless. Thanks for your hard work. We know how complicated and tedious it was.
—Deborah L. Decker, Program Analyst
(Project: TSA Employee Satisfaction Survey)

Revising the Free and Reduced Price application was very difficult due to the constraints regarding the content of the document. We are very pleased with Mind & Media's flexibility and timeliness.
—Karen Smith, Child Nutrition Division, USDA's Food and Nutrition Service

Thank you for the magnificent job you did on the media training workshop. You came well-prepared and conducted the training in a very professional manner. You should also be commended for your positive attitude and willingness to "go the extra mile" for all participants to receive the practical exercise and valuable feedback.
—Blake L. Crawford, Division of Information and Education, DHHS

The Digital Press marketing CD you made is great! Of course, we expected something great, but you delivered something that was 100% better than expected. The CD will really help us in our marketing efforts. You really understood what our needs were. Thank you, Mind & Media.
—Lee Martin, Digital Press

The Year In Review 2000 annual report turned out very nice. Thank you and your staff for all of your professionalism, experience, and creative expertise.
—Gail Bassette, TCE Digital

Thanks for being so flexible during our time of transition!
—Gina Cross, Corporation for National Service

Thanks again for helping us broadcast Summit 2000: The Second National Summit of Mental Health Consumers and Survivors. We were very pleased with the results and have had many visitors to our website to view Sally Zinman's keynote address. We value your help in using technology as an effective way to bring our constituency together.
—Marie D. Verna, National Mental Health Consumers' Self-Help Clearinghouse

I've really enjoyed watching the production video, and the whole project has set a new standard for transparency and outreach in the Bank. Thanks for everything, and let's do this again real soon!
—David Wheeler, World Bank

Thank you for doing such a wonderful job on the covers and spines for the proposal. They look great…the entire package has an air of "winner" about it!
—Sandra Wright, UXB International, Inc.

I would like to commend your staff for their exemplary support. The team's attention to detail and responsiveness to our constrained schedule were pivotal to generating the video within 30 days.
—Corinne Shia, Project Engineer, SAIC
(Project: Letterkenny Army Depot Video)

Mind & Media did an excellent job of responding and adapting to our changing needs on [the Social Security Administration] project. When our client made last-minute project changes, Mind & Media was right with us every step of the way in accommodating those changes.
—Sam Falcone, McManis Associates

You put together a powerful film; the message of what it takes to live with wildlife came through brilliantly. The conservation education value of [SOS: Stories of Survival] is tremendous.
—Independent judge, International Wildlife Film Festival

Thank you for a terrific series and all your hard work [on Frontiers of Medicine]—look forward to a great success!
—Polly Kosko, Director of National Programming, SCE-TV
(Project: Frontiers of Medicine)

In assisting with the Range Symposium, Mind & Media helped greatly in promoting TIPA's and Ambassador William Hughes' goal of expanded environmental information sharing between America and Panama. Your assistance also began the process of reducing much of the misinformation and fear surrounding unexploded ordnance on the bases in Panama.
—Richard McSeveney, Treaty Implementation Plan Agency
(Project: Panama Canal Transfer Public Information Campaign)

We really appreciated your sensitivity to our video's audience. They reacted extremely favorably to the personal way you presented the work that WritersCorps does. I know the video played a big part in our obtaining two additional years of funding.
—Kenny Carroll, District of Columbia Site Coordinator, WritersCorps

Aldo Bello [Mind & Media's director] was able to take very boring financial information and make it fun and fast-paced. He was an integral part in making our videos extremely successful.
—Michael LeFort, Director of Production, Cerebellum

Good set-up and competent staff made for a great work environment. We're very pleased with the final product. Will spread the word about Mind & Media around here at AED.
—Marcia Rock, Program Officer, Academy for Educational Development

Your efficiency in coordinating this difficult project was remarkable. Working with the sometimes conflicting views of two administrators (who both express themselves in academese) presented a challenge in diplomacy as well as in translation. Luckily your ability to articulate your very clear sense of the design and marketing strategies appropriate for the materials resolved all diplomatic problems.
—Mary Ellen Walsh, Ph.D., Director of Graduate Studies, Idaho State Univ.

Customer Service Praise

I will definitely refer folks to Mind & Media in the future. I was really impressed with your team and their client-centered focus and responsiveness to my (unending) requests :) Again, please thank your team for the dedication and patience with me and my unending requests!!! And thank you for being such a great person to work with. You made an incredibly challenging project a little more do-able.
—Bobbie Dressel, Project Manager, Massachussets Council of Human Service Providers, Inc.

My thanks to you and your team for what I would characterize as outstanding service and support. Steve and I are very pleased with your efforts and have found your output to be exceptional. I wish all the partners we work with were more like your organization. I hope we can continue to work together long after this project is complete.
— Louis Dean, Director, GeoSAR Technologies, Technologies Division, Fugro EarthData Inc.

The unfortunate part about this, I may not have the pleasure of working with you ever again. But I would like to say that dealing with problems is part of the territory; however, it is much easier when the person you are working with is understanding and patient; even if you were frustrated, you certainly didn't express it towards me, which I appreciate. It is in my nature to be respectful and helpful, I can only thank you in return for being patient with the situation. Working with people like yourself makes what I am doing worthwhile. So thank you, and thank you even more for the kind words; it has put a smile on my face!
— Bruce E. Baldwin II, Washington Headquarters Services, Acquisition and Procurement Office

Blog Praise

This is my favorite blog EVER! Here's why:

More cutting-edge than others
Encompasses a broader perspective than others I've looked at, which are more instructional-design focused
Updated more regularly than others, so if I need a break and want to be inspired, I can check out the Inspire Action blog
I've already gotten a number of great ideas from this blog, which I've passed on to colleagues, so they think I'm really smart now. At least two other colleagues are using bubbl.us now.
Gives me a really good view of what's going on in business, culture, and the world
Provides me with tools and creative ideas that I can use right away
Focuses on people who are doing really creative things, so it helps me think about things differently (outside of my box)

—Claudia J. Escribano, Senior Instructional Designer, Vangent

I love your blog. I read it every day, and the creativity and insight are outstanding. I think there is diverse thought and interesting topics that you don't see on websites.

—Liz Anthony, Channels Marketing Manager, Cisco

I just logged into the blog (which I can tell is going to be a fantastic resource for me).

—Beth Freedman, Account Director, MPG Arnold